Shipping & Return Policy – Boisoni.in

At Boisoni.in, we aim to deliver quality products safely and on time while ensuring a fair and transparent return process for our customers.

Shipping Policy

📦 Order Processing

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

🚚 Shipping & Delivery

  • We currently ship across India.

  • Delivery timelines may vary based on location, product availability, and courier partner.

  • Estimated delivery time: 3–7 business days (may vary for remote areas).

  • Delivery delays due to weather, logistics issues, or unforeseen circumstances are beyond our control.

💰 Shipping Charges

  • Shipping charges (if any) will be clearly mentioned at checkout.

  • Free shipping offers may apply on selected products or order values.

📍 Address Accuracy

  • Customers are responsible for providing complete and correct shipping details.

  • Boisoni.in will not be responsible for delivery failures due to incorrect or incomplete address information.

Return & Refund Policy

Due to the nature of pharmacy, personal care, and wellness products, returns are handled carefully for safety and hygiene reasons.

🔁 Return Eligibility

Returns are accepted only if:

  • The product is damaged, defective, or incorrectly delivered

  • The issue is reported within 48 hours of delivery

  • The product is unused, unopened, and in original packaging

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Medicines and health supplements

  • Opened or used personal care products

  • Items damaged due to misuse or improper handling

  • Products without original packaging or invoice

📩 How to Request a Return

  1. Contact our customer support through Boisoni.in

  2. Share your order ID, issue details, and product images (if applicable)

  3. Our team will review and respond within 2–3 business days

💳 Refund Process

  • Once the return is approved and product is received, the refund will be processed.

  • Refunds will be credited to the original payment method.

  • Refund processing time: 5–10 business days depending on the payment provider.

🔄 Replacement Policy

  • If eligible, we may offer a replacement instead of a refund, based on product availability.

Cancellations

  • Orders can be cancelled before dispatch only.

  • Once shipped, orders cannot be cancelled.

Contact Us

For any shipping or return-related queries, please contact us through Boisoni.in.

Important Note

Boisoni.in reserves the right to update or modify this Shipping & Return Policy at any time without prior notice.